1.Shoppers may cancel purchases at any time before the Product status is in "Merchant Received Order". Once the purchased Product is in "Merchant Received Order" status, cancellation will be subject to Merchant and Hodan Global's approval. Once Product is in "Shipped" status, such purchase will be subject to Hodan Global's return policy, as set out in Appendix 1. In the event that there is any disagreement between the Merchant and Hodan Global regarding this matter, parties shall discuss and negotiate accordingly and Shoppers may report non-arrival, request for the return, or exchange of the Product at any time within Order Finalization Period (OFP). Order Finalization Period (OFP) will ends at 24 hours after Shipment ETA which determined by Merchant.
2.With respect to a return-related matters, Merchant is required to provide goods return address and contact on any product sold. Merchant agreed to handle all goods return issue and Hodan Global shall not serve as handling agent.
3.After receiving returns-exchange requests from Shoppers, Merchant must respond either approval or denial within 2 (two) business days. Should the Merchant fail to do so, Hodan Global may assume that the Merchant has accepted to the Shopper's request and shall automatically proceed with the refunds / exchange. Once the request for returns-exchange has been followed up by the Merchant and the Merchant have received the Products returned by the Shopper, Merchant shall verify the conditions of returning goods and confirm the returns-exchange is successful. However, in the case where the Merchant wishes to dispute Shopper's return of the Products and request for refunds, or exchange, Hodan Global may postpone refunds if the Merchant request to postpone refunds by providing evidence on suitable reason.
4.Returns costs shall be borne by the party attributable to the returns request, such as:
4.1Shopper, where the returns is due to his / her change of mind and.
4.2Merchant, where the returns is due to the defects in the Product, delivery delay by Merchant, and / or delivery of the wrong or different product.
5.For exchange of the Product (s) due to defects in the Product or if the wrong / different Product was sent to the Shopper, the Shopper must return the Product to the Merchant. The Merchant will deliver the replacement Product to the Shopper after the Merchant receives the returned Product. Merchant is obligated to use shipping company that provides tracking system and Merchant must inform the tracking number to the Shopper. For exchange of the Product (s) due to the Shopper's change of his / her mind, the exchange must be pre-approved by the Merchant and re-delivery charges will be completely borne by the Shopper. The Re-delivery payment charges must be paid by the Shopper to the Merchant after the Merchant agrees to exchange the Product (s) and Merchant has received the Product (s) from the Shopper.
6.Settlement
7.Merchant shall submit business identification information such as a copy of business licenses or company documents as requested by Hodan Global, business representative's identity document (My Kad/Passport), and any other required supporting documents by Hodan Global, evidencing that the bank account is owned by and in the name of the Merchant.
8.The amount payable by Hodan Global to the Merchant for successful sale through the Website is the Settlement Amount. The Settlement Amount will be calculated and direct transfer to Merchant's registered Bank Account 5 (five) business days after the Order Finalization Period ends.
9.The Settlement Amount shall be paid in the following method whichever the latest:
10.Within 5 (five) business days after the day of the Shopper's confirmation; or
11.Within 5 (five) business days from the completion date of the Shipment ETA as stated in the Website; or
12.Within 5 (five) business days after the day of the receipt of the proof of delivery from Merchant or the corresponding Shoppers.
13.Privacy Protection
14.Hodan Global views protection of Shoppers and Merchants' privacy as an especially important community principle. User information is stored and processed on computers protected by physical as well as technological security devices.
15.Hodan Global does not sell or lease-out Merchant's personal information to third parties for marketing or business Reviews their purposes without consent from the Merchant. Usage of Merchant information will be limited to purposes as described herein. Merchant can access and modify the information provided to Hodan Global and choose not to receive on certain communications by signing-in to Merchant's account in the Website.
16.If Hodan Global has reason to believe that any User is in breach of any of the terms of this Agreement, Hodan Global reserves the right to cooperate fully with governmental authorities, private Investigators, all the rightful owner (s) or interest holder (s) and / or Injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, Hodan Global may disclose the User's identity and contact information, or such other transaction-related data if requested by a government or law enforcement body as a result of a subpoena or other legal action. Hodan Global shall not be liable for damages or results arising from such disclosure, and the User (s) agrees not to bring an action or claim against Hodan Global for such disclosure. By agreeing to this Merchant Agreement, the Merchant consent that the personal information collected will be processed in accordance with the privacy policy and the data protection laws of India.